The steps that a user should follow to file a complaint through the whistleblower or information channel are as follows:
- Access the whistleblower channel: We provide the following link to the online whistleblower channel.
- Select the procedure you want to initiate: completely anonymous, nominative, or anonymous or nominative but accusing the management.
- Identification if necessary or contact form: The whistleblower or informant must provide personal information, a contact method, or write anonymously, but completely anonymously and without a contact method, you can not be notified of the steps of the procedure or asked for further information. (The identity of the whistleblower or informant will be protected and kept secret at all times, as desired.)
- Description of the facts: The whistleblower or informer must provide a detailed description of the facts. It should be as specific and detailed as possible for a proper investigation to take place.
- Evidence: If the complainant or reporter has evidence to support their complaint, such as emails, documents, photos, etc, they can attach them.
- Submit the complaint: Once the required information is completed, you will submit the complaint or information through the whistleblower channel. The complaint will be processed confidentially and within the deadlines set by law.
- Follow-up: The whistleblower or informer will receive confirmation that the complaint has been received and subsequently, if applicable, the measures taken. A reference will be provided to follow up the complaint.
It is important to note that the law establishes that no retaliation can be taken against whistleblowers or informers, and they will be protected against any form of intimidation, harassment, or discrimination. Therefore, if the whistleblower or informer experiences any form of retaliation for filing a complaint, it must be reported immediately to the company or organization, the third party assigned to their case, or the relevant authority in their territory.