Whistleblower and complainant channel
You have several procedures to submit a complaint or information:
- Anonymous complaint: The complaint or information will be sent to a company’s designated person or an assigned independent third party for this purpose, ensuring the informant`s confidentiality and anonymity. Only if your contact information is provided, you Will be notified of the reception, investigation and result.
- Nominative complaint (recommended): The complaint or information will be sent to a company’s designated person or an assigned independent third party for this purpose. You will be notified of the reception, investigation, and result. Your collaboation may be requested if necessary, always maintaining the confidentiality of the process.
- If you do not wish to open a complaint procedure for a criminal or unethical act and you wish to send a complaint or suggestion, you can do so on the following page: Grievance and Suggestion Box
Complaints submitted will be handled by specialised staff, the full protection of the complainants or informans and all the information they provide is guaranteed.
Remember that this complaints channel is not a commercial complaints channel, you can report all kinds of events such as those reported in Law 2/2023 of 20 February, harassment, theft or other serious situations.